Booking Terms and Conditions
- Calendar Day Calculation:
- For outstation trips, one calendar day is considered as 24 hours from 00:00 Hrs to 23:59 Hrs.
- An additional buffer time of 4-5 hours is provided for travel to and from Bangalore. Usage beyond this buffer will be charged as an extra day at the applicable 300 Kms rental rate.
- Driver Batta’s:
- Day Driver Batta (6 AM to 10 PM), Early Morning Batta (00:00 Hrs to 06:00 Hrs), and Late Night Batta (22:00 Hrs to 23:59 Hrs) are applicable based on the time of day.
- Night Driver Batta is only charged if driving occurs between 10 PM and 6 AM.
- Customer DO’s and DON’Ts:
- No smoking or drinking of alcoholic beverages is permitted inside the cabs.
- Avoid loud music, rash driving, and rushing during the journey.
- Our cabs are strictly driver-driven; self-driving is not allowed under any circumstances.
- Customers are expected to treat drivers with respect and refrain from requesting tasks beyond driving without their consent.
- Cancellation and Refund Policy:
- Cancellations made at least 24 hours prior to the scheduled trip will receive a full refund.
- No refund will be provided for cancellations within 12 hours of the trip or for no-shows.
- Cab Breakdown:
- In the event of a breakdown during the trip, customers may temporarily close the trip.
- Replacement cabs may be provided based on availability to ensure minimal disruption to the journey.
- Booking Policy & Trip Settlements:
- Bookings must be confirmed with an advance payment via online payment methods, cash, or bank transfer.
- Settlements for trip charges should be made immediately post-trip closure; credit arrangements are not permitted.
- ODO Meter & Hours Usage:
- For outstation rentals, the odometer reading counts from office-to-destination-to-office.
- Local rentals are calculated based on office-to-office kilometeres, with the timer starting from the customer’s initial pickup point.
- Communication with Drivers:
- Customers are encouraged to keep drivers informed about travel plans and destinations.
- Follow drivers’ local insights and recommendations for a smoother and more enjoyable journey experience.
- Inter-State Permits:
- Inter-state permits are mandatory for trips crossing state borders.
- Customers are responsible for obtaining necessary permits and covering associated fees and waiting time.