Booking Terms and Conditions

  1. Calendar Day Calculation:
  • For outstation trips, one calendar day is considered as 24 hours from 00:00 Hrs to 23:59 Hrs.
  • An additional buffer time of 4-5 hours is provided for travel to and from Bangalore. Usage beyond this buffer will be charged as an extra day at the applicable 300 Kms rental rate.
  1. Driver Batta’s:
  •  Day Driver Batta (6 AM to 10 PM), Early Morning Batta (00:00 Hrs to 06:00 Hrs), and Late Night Batta (22:00 Hrs to 23:59 Hrs) are applicable based on the time of day.
  •  Night Driver Batta is only charged if driving occurs between 10 PM and 6 AM.
  1. Customer DO’s and DON’Ts:
  •  No smoking or drinking of alcoholic beverages is permitted inside the cabs.
  •  Avoid loud music, rash driving, and rushing during the journey.
  •  Our cabs are strictly driver-driven; self-driving is not allowed under any circumstances.
  •  Customers are expected to treat drivers with respect and refrain from requesting tasks beyond driving without their consent.
  1. Cancellation and Refund Policy:
  •  Cancellations made at least 24 hours prior to the scheduled trip will receive a full refund.
  •  No refund will be provided for cancellations within 12 hours of the trip or for no-shows.
  1. Cab Breakdown:
  •  In the event of a breakdown during the trip, customers may temporarily close the trip.
  •  Replacement cabs may be provided based on availability to ensure minimal disruption to the journey.
  1. Booking Policy & Trip Settlements:
  •  Bookings must be confirmed with an advance payment via online payment methods, cash, or bank transfer.
  •  Settlements for trip charges should be made immediately post-trip closure; credit arrangements are not permitted.
  1. ODO Meter & Hours Usage:
  • For outstation rentals, the odometer reading counts from office-to-destination-to-office.
  • Local rentals are calculated based on office-to-office kilometeres, with the timer starting from the customer’s initial pickup point.
  1. Communication with Drivers:
  • Customers are encouraged to keep drivers informed about travel plans and destinations.
  • Follow drivers’ local insights and recommendations for a smoother and more enjoyable journey experience.
  1. Inter-State Permits:
  • Inter-state permits are mandatory for trips crossing state borders.
  • Customers are responsible for obtaining necessary permits and covering associated fees and waiting time.
For any further inquiries or clarification regarding our terms and conditions, please contact us at  +91 7022083091 / +91 7892085796 or email us at These terms are designed to ensure transparency, safety, and a pleasant experience for all customers traveling with Hebbars Cabs.
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